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Complaints

If you have a complaint about the school, then please get in touch with us and we will do whatever we can to resolve your concerns.

 

If the concern relates to a minor matter regarding classroom routines, activities,provisions and behaviour, then normally this can be resoved by calling school and asking for contact with your child's form teacher.

 

If you need to escalate your concern or complaint, then we have appointed Age phase leaders who will be able to respond to your concerns.

Lower Primary - Mrs Denise Franklin

Upper Primary - Mrs Julia Kennedy

Lower Secondary - Mrs Dawn Henderson

Upper Secondary - Mrs Nicola Beckham

 

If you feel your complaint needs to be escalated further you can of course, write to or arrange to see Mrs Andrea English (Acting Executive Head Teacher) or Vanessa Elcock (Acting Head of School)

 

If your complaint is regarding Mrs English or Ms Elcock, then you may write to the Chair of the Governing Body at the school address.

 

If your complaint is regarding the safety and well-being (safeguarding / child protection) of a child, then please see our Child Protection / Safeguarding Policy and speak to Vanessa Elcock as soon as you are able.